Clinic Policies

How we run our studios

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Booking

Appointments may be booked online, by phone at (201) 485-5006, or in person at any studio.

A credit card is required to hold the reservation. The card is not charged until you approve a treatment in person.

Cancellation & Rescheduling

We require 24 hours' notice for cancellations or rescheduling.

  • Cancellations within 24 hours: $50 fee
  • No-shows: charged 50% of the booked service
  • First-time consultations (complimentary): free to cancel any time

Late Arrivals

Out of respect for our medical team and other guests, late arrivals (10 + minutes) may have their service shortened or rescheduled. We will always do what we can to fit the full service in if the schedule allows.

Membership & Deposits

Three tiers — deposits, discounts, and full terms:

  • Silver — $2,000 deposit · 15% off treatments · 5% off injectables
  • Gold — $3,000 deposit · 20% off treatments · 10% off injectables
  • Platinum — $5,000 deposit · 25% off treatments · 10% off injectables

Deposits never expire and can be applied to any service or package across all three studios.

Member discounts apply to regular-price treatments only and do not combine with promotional pricing or other offers. Discounts do not apply to product purchases. All deposits are final and non-refundable.

Birthday Benefit

Active members receive 50% off one treatment during their birthday month — giftable to immediate family. Some exclusions apply.

Excludes: Ultherapy, Thermage, and injectables.

Results & Guarantee

We strive for excellent outcomes but cannot guarantee specific results — individual responses to medical aesthetic treatments vary.

If you have concerns about a recent treatment, come back for a complimentary follow-up within 2 weeks:

  • HA fillers can be partially or fully reversed with hyaluronidase
  • Botox typically settles in 14 days — we'll review and adjust if needed
  • Touch-ups may be recommended for some treatments and may incur additional charges

Privacy & HIPAA

We are HIPAA-compliant. Your medical record, photographs, intake forms, and any communications with our team are encrypted and only viewable by your care team.

We never share your information with third parties for marketing. Photos are used only with separate written consent.

Age Restrictions

Children are welcome in our waiting area when accompanied by an adult. Some treatments are restricted by age:

  • 18 + only: injectables, most lasers, Ultherapy, chemical peels above light depth
  • Age-appropriate: Teen Facial, Express Facial, dermaplaning (with parental consent for under 18), light facials

If you're unsure whether a treatment is appropriate for a minor, please call us before booking.

Pregnancy & Breastfeeding

We do not perform injectable, laser, energy-device (Ultherapy), or strong chemical procedures during pregnancy or breastfeeding.

Many facials, pregnancy-safe HydraFacials, gentle peels, and lymphatic massage may still be appropriate. Disclose your status at booking and we'll customize your visit safely.

Payment

We accept all major credit cards, debit cards, and Apple/Google Pay. CareCredit is available for treatments $400 +.

Member discounts are applied automatically at checkout when your account is identified.

Questions?

Call us — we're happy to walk you through anything.

(201) 485-5006
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